Start Owlvex
Legal

Privacy Policy

Last updated: June 2026

1. Who we are

This website is operated by CooperBox Ltd, a company registered in England and Wales.

  • Registered company name: CooperBox Ltd
  • Companies House number: 16800693
  • Registered office: 31 Maritime Road, Stockton-on-Tees, TS18 2FZ, United Kingdom
  • ICO registration number: CSN6750194
  • Contact: info@cooperbox.co.uk

2. What personal data we collect

We collect personal data that you provide directly to us. This occurs when you contact us through this website, send us an email, use a linked booking flow, or request a product discussion. The data collected is:

  • Full name
  • Company name
  • Work email address
  • Optional non-code context about your workflow, evaluation needs, timing, or commercial enquiry

We also use a first-party website insights system to understand product interest, improve the website, and follow up appropriately where a visitor has interacted with CooperBox campaigns or forms. This website insight data may include:

  • Pages visited, page titles, referrers, UTM parameters, and campaign attribution parameters
  • CTA clicks, downloads, video plays, form starts, form submissions, scroll depth, repeat visits, multi-page sessions, long sessions, and broken-page journeys
  • Browser and device context such as user agent, language, timezone, viewport and screen size
  • A first-party visitor identifier stored in your browser so visits can be grouped into a journey
  • Email address submitted through a form, where provided, so we can connect the website enquiry to an existing CooperBox contact record

We do not sell visitor tracking data. We do not use third-party advertising networks or cross-site advertising pixels on this website.

3. Why we collect it (lawful basis)

We collect and process enquiry, booking and first-party website activity data on the basis of legitimate interests (Article 6(1)(f) UK GDPR) – specifically, to respond to your enquiry, arrange a product discussion where requested, understand product interest, improve our website, and assess whether Owlvex may be relevant to your operation.

4. How we use your data

Your data is used solely to:

  • Contact you to respond to your enquiry or arrange the session you requested
  • Tailor the discussion to your stated workflow, timing, and requirements
  • Understand which CooperBox pages and product areas are useful to visitors
  • Detect broken journeys, unclear calls to action, and pages that need improvement
  • Attribute website activity to CooperBox campaigns where a campaign link was used
  • Create internal follow-up tasks when a known contact submits a form or shows strong product interest

We do not use this data for automated decision-making with legal or similarly significant effects. Any follow-up or sales decision remains subject to human review.

5. Who we share your data with

We do not sell or rent your personal data. We may use service providers where strictly required to operate the website, email, booking, customer relationship management, analytics, hosting, or product enquiry workflows. These providers may only process data for our purposes and are not permitted to use it for their own advertising or resale.

6. How long we keep your data

We retain enquiry and booking data for a maximum of 12 months from the date of submission, or until you request deletion – whichever comes first. If no business relationship develops following the enquiry or session, data is deleted within that period.

Website activity records used for product interest, campaign attribution and website improvement are retained for up to 12 months unless a longer period is required for security, legal, or legitimate business record purposes.

7. Cookies

This website uses technically necessary cookies and browser storage required to operate the WordPress platform and remember whether you dismissed the cookie notice.

We also use first-party browser storage for website insights. This stores a visitor identifier in your browser and temporary session information so we can group page activity into a journey. The insights are used for product interest, campaign attribution, website improvement and appropriate follow-up. They are not used for cross-site advertising.

You can clear this browser storage at any time using your browser settings. Blocking or clearing browser storage may reduce our ability to understand repeat visits or connect a campaign journey to a later form submission.

8. Your rights under UK GDPR

You have the following rights regarding your personal data:

  • Right of access – to request a copy of the data we hold about you
  • Right to rectification – to correct inaccurate or incomplete data
  • Right to erasure – to request deletion of your data
  • Right to restriction – to request we limit how we process your data
  • Right to object – to object to processing based on legitimate interests
  • Right to data portability – to receive your data in a portable format

To exercise any of these rights, contact us at info@cooperbox.co.uk. We will respond within one calendar month.

9. Right to complain

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

10. Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Material changes will be communicated where appropriate.